Frequently
Asked Questions
•
Computer requirements for WebCT?
• I can't log
in for the first time. What is my user name and default password?
• How do I
change my password?
• I've
changed my password and forgotten it. What do I do?
• My password does
not work. What do I do?
• I
missed the first day of orientation. Do I need to complete an
orientation?
• I registered for
a Distance Education class and it does not appear on My WebCT page.
• I can log on to
WebCT, but I do not have an access code to my class.
• How do I
locate my online orientation or course on the Distance Education web
site?
• I
am using AOL or CompuServe as my Internet service provider and am
experiencing problems.
• What
Internet browser is recommended for Distance Education courses?
• Does Distance
Education have a counselor that can help with online courses or degree
plans?
• What if I am
still having problems with WebCT?
•
Who can advise me if I have instructional concerns?
• Additional
Downloads for WebCT.
Computer Requirements
PC:
Intel
Pentium class computer with 56.k modem speed connection. Microsoft
Windows 9x, ME, 2000 or XP operating systems.
Macintosh: G3 with 56.k modem speed connection. Mac OS 9.X
to 10.1.
Browsers: Netscape 6.2. or higher Internet Explorer
5.0 or higher AOL 7.0
(Note:
JavaScript must be enabled for all browsers.)
I
can't log on for the first time. What is my user name and default
password?
To login to WebCT students must use their HCC user ID. The default password is
"distance". The password must be entered in
lower case characters.
All students will be required to change his/her password
after logging in for the first time.
Click to retrieve your
HCC ID
How do I change my password?
First, log
on to
"My WebCT" page. Locate and click the password
settings link located in the top menu bar. Students may also create a
password hint.
I've changed my password and forgotten it.
What do I do?
It's
important to
email us your full name and briefly explain technical problem. If you
wish to have us call you back, leave a call back number.
Please contact Distance Education technical support @ 713-718-5444. Or
Email : desupport@hccs.edu.
My
password does not work. What do I do?
If you can
not log
in after the first day of class, or if you changed your password and
forgot it, a Distance Education technician will need to reset your
password. Contact any Distance Education technician immediately @
713-718-5444 or fillout an online request. Submit online request.
I missed the first day of orientation. Do I need
to complete an orientation?
Yes. All
Distance
Education students must complete an orientation for all Distance
Education courses. Completing an orientation either online or in person
with your instructor completes the registration process for all
Distance Education courses. This updates your contact file at the
Distance education department and is a good opportunity for students to
meet with their instructor and ask important questions.
I registered for a Distance Education class and
it does not appear on My WebCT page. What do I do?
Do not
attempt to
add a course yourself. Your course/s will appear automatically within 24 hours after you have enrolled. Please note: They will NOT appear instantly. If this amount of time has passed and your course is still missing, please contact Distance Education technical
support @ 713-718-5444 or Email: DEsupport@hccs.edu.
I can log on to WebCT, but I do not have an
access code to my class.
If a student
can
log onto his/her WebCT page but is asked for an access code to
continue, the instructor is using an E-pack which requires an access
code. An E-pack is an online course developed through a publisher that
your instructor has chosen for his/her online course. If you purchased
a used book it is important to get the access code. Most publishers
require student's to purchase a new book. Read your syllabus or contact
your instructor to get updated information regarding the publisher.
How do I locate my online
orientation or course on the Distance Education web site?
Go to the Distance
Education Home Page. Click on the Access
DE Orientation/Courses link. Enter
Online Orientation to access orientation. Enter
Online Classroom to access courses.
I am using AOL or CompuServe as my
Internet Service Provider and I am experiencing problems. What do I do?
Proprietary
browsers such as America Online and CompuServe have been known to cause
problems with WebCT. Students can log onto to these I.S.P.'s; then
minimize the proprietary browser and then use Internet Explorer or
Netscape from your computer's desktop to log on to WebCT.
What
internet browser is recommended for Distance Education courses?
Firefox 1.0 or
above.
Netscape 7.2 or above.
Internet Explorer 6.0
Does
Distance Education have a counselor that can help with online courses
or degree plans?
Yes.
Comprehensive counseling and student services web pages can be accessed
from the Distance Education home page by visiting DE
Student Services. You may also contact them by emailing de.counseling@hccs.edu.
What if I am still having problems with WebCT?
If using
Microsoft Windows 9x, Me, 2000 or XP, download all of the Microsoft
critical updates for your computer. To get these updates, visit the Microsoft Windows update web site. If you still
have problems using WebCT after completion of all the critical updates,
you will need to test your browser for WebCT compatibility. Visit the WebCT Browser Tune-up web site. Addtional problems
may occur from a Windows popup blocker program. The popup blocker
programs are convenient to have to prevent annoying popup ads, but the
programs may also conflict with WebCT's performance. The Distance
Education technical support staff will be happy to assist you @
713-718-5275 option 3.
Who can advise me if I have
instructional concerns?
For
instructional concerns or complaints please call DE Faculty Liaison
Mary Beth Schillaci @ 713-718-5252. Email: MaryBeth.Schillaci@hccs.edu.
Additional
Downloads for WebCT.
Netscape 7.2
Firefox
Acrobat Reader
Windows Winzip
Java
Microsoft Office viewers
Detect Popup blocker.
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